BOOKING TERMS& CONDITIONS

Booking Terms and Conditions

• We strongly advise guests to purchase a comprehensive travel insurance policy with an insurance company of their choice. Guests are solely responsible for acquiring their own travel insurance prior to making their trip. Pikaia Lodge (Galapacific S.A.) will not be responsible for or subject to providing travel insurance or any payments for cost incurred due to accidents, damages, illness and/or hospitalization.
• Pikaia Lodge (Galapacific S.A.) reserves the right to cancel a reservation if it decides that it is unable to perform services prior to departure for any reason whatsoever, including logistical problems that may impede trip operations. The refund of all payments received shall release the Lodge from any further liability.
• If a trip is cancelled due to acts of God, war, strikes, political unrest, volcanic eruption, earthquake, flooding, tropical storms, global disasters or any emergencies such as pandemic, epidemics or other circumstances beyond the hotel's or guest's reasonable control, Pikaia Lodge (Galapacific S.A.) will maintain with the original payment and cancellation policies as mentioned in this document.
• Pikaia Lodge (Galapacific S.A.) will not be subject to refunds for proportions of the stay missed due to delayed or cancelled flights prior or during the journey to the lodge.
• Once the guest has checked in, any payments made will not be available for refunds.
• Pikaia Lodge (Galapacific S.A.) is not responsible for any of the guest's own expenses during their stay.
• Pikaia Lodge (Galapacific S.A.) is not responsible for expenses incurred by guests when preparing for a cancelled trip. E.g, non-refundable air tickets, visa tees, equipment or any additional arrangements whatsoever.
• Exploration Packages include a specific itinerary. If a guest is interested in an optional additional activity, it is highly recommended to plan such activities in advance, which are also subject to availability.
• Pikaia Lodge (Galapacific S.A.) will not be subject to refunds due to changed or missed diving excursions made through a third party.
• Pikaia Lodge (Galapacific S.A.) will not be responsible for any additional charges made by private jet companies or any airports.
• Pikaia Lodge (Galapacific S.A.) reserves the right to make changes to rates, explorations, as well as these terms and conditions at any time and at our own discretion. All changes are effective immediately and apply to all aspects.

Please read carefully

• Festive and High Season policies apply to half and full buy-outs, as well as groups larger than 6.
• All excursions and transfers are arranged on a shared basis. Private excursions should be requested in advance with your reservations agent and will be quoted as an additional service.
• Explorations maximum capacity: M/Y Vision Pikaia: up to 16 guests | Speed boats: up to 8 guests.
• Cabin allocation on-board private yacht will be per family and determined by room category purchased at the lodge.
• Prior to confirmation, guests must inform the reservation team of any food allergies, medical conditions or physical impairment that might affect any part of their stay. Failure to do so, Pikaia Lodge (Galapacific S.A.) reserves the right to cancel the booking if it does not deem possible to carry out packages and its activities. Payments made will be subject to cancellation penalties.
• All reservations have a "tentative" status until receipt of payment. Once the deposit or total payment has been received, the reservation(s) will be changed to a "confirmed" status.
• In addition to our cancellation penalties, all refunds are subject to government taxes, credit card fees and admin fees. These charges may add up to 10%.
• The guest or client (payee) will be responsible for any bank fees and other charges incurred in the payment and cancellation process.
• Pikaia Lodge (Galapacific S.A.) does not accept changes to reservation dates. Reservations and explorations are non-transferable.
• Pikaia Lodge (Galapacific S.A.) does not accept name changes to confirmed bookings. In the event of a cancellation or change to the reservation made by the guests), we will consider it a new reservation and it will be subject to all the applicable penalties.
• Exploration itineraries are confirmed and sent out between 1-2 weeks before arrival. If a tour company does not send the total payment to the bank account provided on the dates and conditions specified by our policy, Pikaia Lodge (Galapacific S.A.) is entitled to cancel the reservation and will not be held responsible for the cancellation towards the guest

Check-in & check-out policies

• Check-in: 13:30
• Check-out: 11:00
• Early check-in and late check-out may be offered, subject to availability

Lodge Annual Closure

Payment and cancellations policies

Child Policy

• The recommended age for children is 8 years old. Pikaia Lodge may accept children under 8 years of age; however, private services (naturalist guide and transfers) are required.
• Child rates apply to guests under 17 years of age.
• Guests 17 years of age and older will be considered adults.
• Children 12 years of age and under will be accommodated on a rollaway bed in their parents’ room and are not permitted to stay alone; parents traveling with two children under 12 years of age are required to stay in the same room.
• A maximum of two adults and two children per room is permitted.
• During the Festive and High Season, children may not stay alone or share a separate room. If a child between 12 and 16 years of age is accommodated in a separate room, full adult rates will apply.
• Children must be accompanied by an adult during all explorations and activities.
• Pikaia Lodge can provide car seats and booster seats upon advance request.
• Full rates apply to children for all optional additional activities.

Payments of Galapagos National Park Fee & Transit Card

Payment Methods

• Full name of each member of the party under which you made your reservation.
• Dates of your arrival at Pikaia Lodge.
• Date and amount of wire transfer.

Booking Confirmation